Last Updated: October 7, 2026
1. Introduction
Hala Furniture Trading LLC (“we”, “our”, “us”) respects your privacy. This Privacy Policy explains what personal information we collect through our website https://halafurniture.ae and our communication channels, how we use it, and the rights you have over your data. Our practices follow the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.
By using our website or contacting us for products and services, you agree to this policy.
2. Information We Collect
a. Information you give us directly
When you request a quote, book a free measurement visit, or contact us by phone, WhatsApp, or our contact form, we may collect:
- Full name
- Phone number
- Email address
- Delivery or installation address (street, building, area in Dubai)
- Project details (room sizes, material preferences, photos of your space you choose to share)
b. Information collected automatically
When you browse our website, we may collect:
- IP address and approximate location
- Browser type, device type, and operating system
- Pages visited and time spent on the site
c. WhatsApp and phone communications
Most of our quotes are handled over WhatsApp or phone. Messages, voice notes, and photos you send us in that context are stored as part of your enquiry record.
3. How We Use Your Information
We use your information only for legitimate business purposes:
- Preparing quotations for carpets, flooring, curtains, blinds, and artificial grass
- Scheduling and carrying out free measurement visits and installations
- Responding to your questions and follow-ups
- Improving our website, products, and customer service
- Meeting legal and accounting obligations in the UAE
We do not sell, rent, or trade your personal data to anyone.
4. Sharing Your Information
We share your information only when necessary:
- With our own installation team to complete your order
- With IT, hosting, and communication providers that support our website and operations
- With UAE authorities if required by law
Everyone we share data with is required to keep it confidential and secure.
5. Project Photos
We photograph completed installations for our portfolio. We only publish photos that show our work, not identifiable images of you or your family, and we remove any photo from our website if you ask us to.
6. Data Security
We protect your information with reasonable technical and organisational measures, including restricted access to customer records. No internet transmission is completely secure, but we take sensible steps to keep your data safe.
7. Cookies
Our website uses cookies to remember basic preferences and to understand how visitors use the site, so we can improve it. You can disable cookies in your browser settings; some site features may work less smoothly without them.
8. Your Rights
Under UAE data protection law, you may:
- Ask what personal data we hold about you
- Ask us to correct inaccurate data
- Ask us to delete your data when it is no longer needed
- Withdraw consent for marketing messages at any time
To exercise any of these rights, contact us using the details below. We respond to requests within a reasonable time.
9. How Long We Keep Your Data
We keep enquiry and order records only as long as needed for the purpose they were collected, or as required by UAE law (for example, accounting records). Afterwards, the data is deleted or anonymised.
10. Links to Other Websites
Our site links to external services such as Google Maps and WhatsApp. We are not responsible for the privacy practices of those third-party sites and apps.
11. Changes to This Policy
We may update this policy from time to time. The latest version will always be posted on this page with a revised “Last Updated” date.
12. Contact Us
Hala Furniture Trading LLC
Street 15A, Al Quoz Industrial Area 4, Dubai, UAE
Phone/WhatsApp: +971-56-722-0399
Email: info@halafurniture.ae
Website: https://halafurniture.ae
